top of page

Center for Emotional Health
Privacy Policy

Privacy Policy
Effective date: August 12, 2026
Center for Emotional Health, LLC (“Center for Emotional Health,” “CEH,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit cntrnow.com (the “Website”).
This policy applies to information associated with your use of the Website. It does not replace CEH’s Notice of Privacy Practices, which describes how protected health information may be used and disclosed in connection with counseling services.
1. Information We May Collect
Information you provide
We may receive personal information that you voluntarily provide when you contact us by telephone or email. This may include:

  • Your name

  • Your telephone number

  • Your email address

  • The content of your communication

  • Other information you choose to provide

The Website does not ask visitors to submit health histories, counseling records, payment information, or other sensitive health information directly through the Website.
Information collected automatically
When you visit the Website, Wix and other service providers used to operate the Website may automatically collect certain technical information, including:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Approximate geographic location

  • Pages viewed and links selected

  • Date and time of access

  • Referring website

  • Information about Website performance and use

This information may be collected through cookies, pixels, server logs, and similar technologies.
2. How We Use Information
We may use information collected through or in connection with the Website to:

  • Operate, maintain, secure, and improve the Website

  • Respond to general questions and requests

  • Provide information about CEH and its counseling services

  • Understand how visitors use the Website

  • Troubleshoot technical problems

  • Protect against fraud, misuse, or security threats

  • Comply with legal and regulatory obligations

  • Establish, exercise, or defend legal rights

We do not sell personal information obtained through the Website.
3. Counseling, Scheduling, and Client Portal Information
The Schedule a Session and Client Portal links take you to a secure third-party platform used by CEH for scheduling and practice management. Information you enter there is not submitted through this Website and is governed by the privacy and security practices applicable to that platform and to CEH’s clinical services.
Once you become a client or provide information for the purpose of receiving counseling services, applicable health-privacy laws and CEH’s Notice of Privacy Practices may govern the use and disclosure of that information.
4. Email and Sensitive Health Information
Ordinary email may not be a secure method for communicating sensitive or confidential information. Please do not send diagnoses, treatment information, medical records, Social Security numbers, payment-card information, or other sensitive health or financial information by ordinary email.
Email should be used only for general or administrative questions. If you are an established client, use the secure client portal for confidential clinical communications whenever appropriate.
Sending an email or visiting this Website does not establish a counselor-client relationship.
5. Cookies and Similar Technologies
The Website is hosted on the Wix platform. Wix may use essential cookies and similar technologies to operate the Website, maintain security, remember preferences, and support Website functionality. Depending on the Website’s configuration, Wix or other service providers may also use cookies for performance measurement or analytics.
You may manage cookies through your browser settings and, when available, through the Website’s cookie-consent controls. Disabling certain cookies may affect how the Website functions.
For more information about Wix’s data practices, please review Wix’s privacy policy and cookie information.
6. How Information May Be Shared
We may share information only as reasonably necessary with:

  • Wix and other vendors that host, secure, maintain, or support the Website

  • Technology and professional-service providers assisting CEH with legitimate business operations

  • Government authorities, regulators, courts, or other parties when required by law

  • Appropriate parties when reasonably necessary to protect the rights, safety, security, or property of CEH, Website visitors, clients, or others

  • A successor or related party in connection with a merger, reorganization, sale, or transfer of the practice or its assets, subject to applicable legal protections

Service providers are permitted to process information only for the purposes for which it is provided and subject to their applicable contractual and legal obligations.
We do not disclose counseling information for targeted advertising.
7. Third-Party Websites and Services
The Website may contain links to external services, including CEH’s scheduling system, client portal, mapping services, or other websites. CEH does not control the privacy, security, accessibility, or content practices of those third parties.
Selecting an external link may allow the third party to collect information under its own privacy policy. We encourage you to review the privacy practices of any external service you use.
8. Data Security
CEH uses reasonable administrative, technical, and physical safeguards intended to protect information within its control. However, no website, email system, electronic transmission, or data-storage method can be guaranteed to be completely secure.
Please use the secure client portal rather than ordinary email when communicating confidential clinical information.
9. Data Retention
We retain Website-related personal information only for as long as reasonably necessary to:

  • Respond to communications

  • Provide requested information

  • Maintain business and security records

  • Fulfill the purposes described in this policy

  • Meet legal, professional, contractual, and regulatory obligations

  • Resolve disputes or enforce agreements

Clinical records are maintained separately in accordance with applicable professional, legal, and record-retention requirements.
10. Your Privacy Choices
Depending on the information involved and applicable law, you may ask CEH to:

  • Confirm whether we maintain personal information about you

  • Provide access to certain personal information

  • Correct inaccurate information

  • Delete information that we are not legally or professionally required to retain

  • Address a question about how your information has been used

These rights may be limited by legal, clinical-record, security, and record-retention requirements. Requests concerning clinical records are governed by CEH’s Notice of Privacy Practices and applicable law.
To make a Website-related privacy request, contact us using the information below. We may need to verify your identity before completing a request.
11. Children’s Privacy
The Website provides general information about counseling services and is not directed to children under 13. CEH does not knowingly collect personal information through the Website from children under 13.
A parent or legal guardian who believes a child has provided personal information through the Website may contact CEH to request appropriate action.
12. Emergencies
The Website, email address, and client portal are not emergency services and are not continuously monitored.
If you are experiencing an immediate emergency, call 911 or go to the nearest emergency department. If you or someone else is experiencing a mental-health or suicide crisis in the United States, call or text 988 to reach the Suicide & Crisis Lifeline.
13. Changes to This Policy
CEH may revise this Privacy Policy periodically to reflect changes in the Website, our practices, technology, or legal requirements. The updated version will be posted on this page with a revised effective date.
14. Contact Information
Questions about this Privacy Policy or the Website’s privacy practices may be directed to:
Center for Emotional Health, LLC
330 Portland Street, Suite A
Celina, Ohio 45822
Phone: 567.644.8186
Email: admin@cntrnow.com
Please do not send sensitive health information by ordinary email.

bottom of page